TRADER HELP CENTER

How can we help?

Support, account rules, payout certificates and trading-model information—all in one place.

Create Support RequestView FAQs

🎫 Support Ticket

Account, challenge, platform or payout issue? Prepare a support request with your details.

Your email app will open with the request details. Do not include passwords, OTPs or private keys.

✉️ Contact Support

Use the contact details configured by Aura Firming. If email is not configured yet, the page will show that clearly.

Email: aurafirming01@gmail.com

Telegram: @Aura_firming

Keep your registered email and account ID ready. Never share your password or OTP with anyone claiming to be support.

📘 Rules & Transparency

Read the public rules before trading or requesting a payout.

  • Daily drawdown limit: 5% of day-start reference balance recorded at 6:30 AM IST.
  • Maximum drawdown limit: 10% of original starting balance (static floor).
  • Floating loss is reflected through account equity.
  • Risk limits may block trading or breach an account when reached.
  • Challenge profit targets and minimum trading days depend on the selected plan.
  • Payout-related protection can further restrict available loss allowance.
Read Full Rules

Aura Firming is a simulated trading environment. Review your own account's displayed rules before placing trades.

🏅 Payout Certificate

Approved payout certificates are available in your account profile when issued.

Open My Certificates

Approval and payment are different statuses. A certificate or approval alone should not be treated as proof that funds have reached your wallet/bank. Check the payout status and transaction reference.

Before requesting payout

  • Complete any required account verification.
  • Check payout eligibility and minimum payout requirements shown in your account.
  • Submit the correct UPI or USDT destination details.
  • Keep the transaction reference after payment is marked paid.

❔ Frequently Asked Questions

Are drawdown limits the same for every account?

No. Daily drawdown and maximum drawdown must follow the specific plan/rule version assigned to your account—not a universal 5%/10% rule. Check the rule values shown on the Challenges page and your account dashboard. If the displayed values disagree, stop trading and contact support with your account ID.

What are the account-specific drawdown and targets?

Each account follows its assigned rule version. Check the rules displayed on the Challenge Plans page and the account dashboard for daily drawdown, maximum drawdown, profit targets, floating-loss limits and minimum trading days. If displayed values disagree, stop trading and contact support with your account ID.

How is daily and maximum drawdown measured?

Daily drawdown is measured from the account's configured day-start reference and resets at 6:30 AM IST where that reset applies. Maximum drawdown is measured from the account's configured starting-balance floor. Floating P&L affects equity and can count toward loss limits. Payout-related protection may impose an additional restriction.

What is the floating-loss rule?

Floating-loss limits are model/account-specific and may be separately configured for evaluation and funded stages. If the dashboard displays a floating-loss percentage or warning, treat it as active. Repeated hits can close open positions, warn, block or breach an account according to its configured rule. Do not assume the Instant rule applies to every model.

What is the 80% margin rule?

Keep used margin at or below 80% of available account equity and preserve at least 20% as a free-margin buffer. Margin is not the same as drawdown: an account can breach a margin restriction before reaching its drawdown limit. Follow any stricter margin warning shown by the trading terminal.

Is there a minimum holding time? Can I hold overnight, over the weekend or during news?

No universal minimum holding time is listed here. Overnight, weekend and news restrictions have not been configured as general restrictions in the previously recorded model settings. If your account-specific rule card or admin-issued rule version states otherwise, follow that account-specific rule. Never assume a trade must be held for a particular number of seconds or minutes unless your plan explicitly says so.

How do the 1-Step, 2-Step and Instant models differ?

1-Step accounts complete one evaluation phase before the next account stage. 2-Step accounts must meet the separate Phase 1 and Phase 2 targets and rules. Instant accounts start without the standard evaluation profit target or minimum evaluation days, but still have account-specific drawdown and floating-loss controls. Funded accounts may have different floating-loss and payout conditions.

When does the daily limit reset?

The platform's daily reset time is 6:30 AM India Standard Time (IST) where applicable. Resetting the daily reference does not remove the static maximum-drawdown floor or payout-related protections.

Where can I see my payout certificate?

Sign in, open your profile, and look under Payout Certificates. A certificate may be created after payout approval when the system issues it.

Does payout approval mean the money has been sent?

No. Approval and payment are separate steps. Look for the Paid status and transaction reference before treating a payout as sent. The current platform minimum available profit for a payout request is $100, subject to eligibility and verification.

Where can I find the rules for my trading model?

Open the Challenges page for plan details and your account dashboard for the active rule values. Profit targets, drawdown, floating loss and minimum trading days can differ by model and phase.

What information should I include in a support request?

Use your registered email, account ID if available, issue category, approximate time and a short description. Never include your password, OTP, recovery codes or private keys.

My trading is blocked. What should I do?

Read the exact dashboard warning first. Some blocks may be temporary until the next daily reset; others may be a breach or margin/floating-loss restriction. Contact support with your account ID and the exact warning text if it looks incorrect.