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Account, challenge, platform or payout issue? Prepare a support request with your details.
Support, account rules, payout certificates and trading-model information—all in one place.
Create Support RequestView FAQsAccount, challenge, platform or payout issue? Prepare a support request with your details.
Use the contact details configured by Aura Firming. If email is not configured yet, the page will show that clearly.
Email: aurafirming01@gmail.com
Telegram: @Aura_firming
Keep your registered email and account ID ready. Never share your password or OTP with anyone claiming to be support.
Read the public rules before trading or requesting a payout.
Aura Firming is a simulated trading environment. Review your own account's displayed rules before placing trades.
Approved payout certificates are available in your account profile when issued.
Open My CertificatesApproval and payment are different statuses. A certificate or approval alone should not be treated as proof that funds have reached your wallet/bank. Check the payout status and transaction reference.
No. Daily drawdown and maximum drawdown must follow the specific plan/rule version assigned to your account—not a universal 5%/10% rule. Check the rule values shown on the Challenges page and your account dashboard. If the displayed values disagree, stop trading and contact support with your account ID.
Each account follows its assigned rule version. Check the rules displayed on the Challenge Plans page and the account dashboard for daily drawdown, maximum drawdown, profit targets, floating-loss limits and minimum trading days. If displayed values disagree, stop trading and contact support with your account ID.
Daily drawdown is measured from the account's configured day-start reference and resets at 6:30 AM IST where that reset applies. Maximum drawdown is measured from the account's configured starting-balance floor. Floating P&L affects equity and can count toward loss limits. Payout-related protection may impose an additional restriction.
Floating-loss limits are model/account-specific and may be separately configured for evaluation and funded stages. If the dashboard displays a floating-loss percentage or warning, treat it as active. Repeated hits can close open positions, warn, block or breach an account according to its configured rule. Do not assume the Instant rule applies to every model.
Keep used margin at or below 80% of available account equity and preserve at least 20% as a free-margin buffer. Margin is not the same as drawdown: an account can breach a margin restriction before reaching its drawdown limit. Follow any stricter margin warning shown by the trading terminal.
No universal minimum holding time is listed here. Overnight, weekend and news restrictions have not been configured as general restrictions in the previously recorded model settings. If your account-specific rule card or admin-issued rule version states otherwise, follow that account-specific rule. Never assume a trade must be held for a particular number of seconds or minutes unless your plan explicitly says so.
1-Step accounts complete one evaluation phase before the next account stage. 2-Step accounts must meet the separate Phase 1 and Phase 2 targets and rules. Instant accounts start without the standard evaluation profit target or minimum evaluation days, but still have account-specific drawdown and floating-loss controls. Funded accounts may have different floating-loss and payout conditions.
The platform's daily reset time is 6:30 AM India Standard Time (IST) where applicable. Resetting the daily reference does not remove the static maximum-drawdown floor or payout-related protections.
Sign in, open your profile, and look under Payout Certificates. A certificate may be created after payout approval when the system issues it.
No. Approval and payment are separate steps. Look for the Paid status and transaction reference before treating a payout as sent. The current platform minimum available profit for a payout request is $100, subject to eligibility and verification.
Open the Challenges page for plan details and your account dashboard for the active rule values. Profit targets, drawdown, floating loss and minimum trading days can differ by model and phase.
Use your registered email, account ID if available, issue category, approximate time and a short description. Never include your password, OTP, recovery codes or private keys.
Read the exact dashboard warning first. Some blocks may be temporary until the next daily reset; others may be a breach or margin/floating-loss restriction. Contact support with your account ID and the exact warning text if it looks incorrect.